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Terms and conditions

Prior information to the contractual process

This website purealoeshop.com owned by ALOE VERA ECOLÓGICO S.L. CIF B76275346 and tax address in Avenida de la Constitución 3, 1º 4ª, 35620 Tuineje (Las Palmas).

The General Conditions of Contract regulates the relationship of distance selling between ALOE VERA ECOLÓGICO S.L. and the user or customer, according to the legal provisions, in particular the Law 7/1998 of 13 April on General Conditions of Contract, Law 26/1984 of 19 July on General for Defence of Consumers and Users, Royal Decree 1906/1999 of 17 December 1999 that regulates the Telephone and Electronic Contracting with general conditions, Organic Law 15/1999 of  13 December on Protection of Personal Data, Law 7/1996 of 15 January on Retail Trade, and Law 34/2002 of 11 July on Information Society Services and Electronic Trade.

ALOE VERA ECOLÓGICO S.L. reserves the right to make any changes it deems appropriate, without prior notice, in the General Conditions. Such modifications may be made through their websites, by any admissible way into law and must be complied with during the time when they are published on the web and until they are not validly modified later by others. However, ALOE VERA ECOLÓGICO S.L. reserves the right to apply, in certain cases, a Special Conditions of Contract in preference to the present General Conditions as it considers proper, announcing them in convenient time and form.

The purpose of the website is to advertise and offer products from ALOE VERA ECOLÓGICO S.L., likewise, you can subscribe to the newsletter to receive offers of those products or general information about the computer industry, which may be of interest.

As a user or client, you expressly declare to know, understand and accept the terms of use and these general conditions of contract. Similarly, you declare to be of legal age and have the necessary legal capacity to act in order to access to websites of ALOE VERA ECOLÓGICO S.L. and hiring through them.

It is an essential requirement to register as a user of the website to buy online. You can access to the section “User Registration” for it. Thus, you have the chance to create and edit your profile, view your order history, etc. You can also change your password, as well as other customer data.

According to the Organic Law 15/1999 on Protection of Personal Data, ALOE VERA ECOLÓGICO S.L. informs users that the personal data collected during the registration process and subsequent purchase, will be entered into a file under their responsibility, for the purpose of processing such actions by the user and managing subsequent actions derived from there. Likewise, ALOE VERA ECOLÓGICO S.L. informs of the possibility of exercising access rights, cancellation, rectification and opposition by writing to the address Avenida de la Constitución 3, 1º 4ª 35620 Tuineje, Las Palmas.

While not tell us otherwise, we understand that your data have not been modified, which you agree to notify any change and that we consent to use them in order to retain the relationship between the parties.

During the purchase process, you should be identified with the username and password provided. These data will not be public. You are responsible for treating the identity and password obtained during the registration as a customer in a confidential and responsible way, cannot be transferred them to another.

All contents of the website are in Spanish and english.

The client, upon receiving the order at home, will receive an invoice or a copy of the order.

Offer of products and validity

In case of a product on offer, the price of the offer and the validity of it will always be indicated together with their essential characteristics.

In compliance with current regulations, ALOE VERA ECOLÓGICO S.L. provides information about all the goods for sale, their features and prices. However, ALOE VERA ECOLÓGICO S.L. reserves the right to remove, replace or change the products offered through its website, by the simple change in the content of it. Thus, the products offered at every moment through the web will be governed by the applicable General Terms and Conditions in each case. The company will also have the power to stop offering the access to those products, without notice and at any time.

Essential characteristics of the products

The descriptions of the products displayed on the Website are made based on the information provided by the suppliers of ALOE VERA ECOLÓGICO S.L.. Photographs or videos related to products and trade names, trademarks or logos of any kind on the website of ALOE VERA ECOLÓGICO S.L. are about real objects/products offered for sale in order to give the most truthful and accurate information about the product and its characteristics. However, the user has to consider that they lack the exhaustive character. All products sold have been prepared following strict quality controls by the manufacturer and they comply with all standards of the European Union.

Prices

All products indicate the selling price in Euros and include Value-Added Tax (VAT). If applicable any other tax, this shall be indicated.

Product delivery

We are committed to delivering the product in perfect condition to the address that the customer point in the order form. In order to optimize the delivery, we thank the customer to indicate an address in which the order can be delivered within the normal working hours.

We will not be responsible for errors caused in the delivery when the delivery address introduced by the customer in the order form does not conform to reality or have been omitted.

Products purchased will be delivered to the person/company and the address provided within the deadline.

If you wish to purchase a product from a different country available, please contact us to info@purealoeshop.es and we will contact you to inform the procedures to be followed. Acceptance and payment of the order, specifically involves the shipping method chosen, and the cost of such expenses.

Not process orders to PO boxes.

In any case, we will contact you to any incident and doubt according to data provided.

Delivery period

The maximum time set for delivery is 48 working hours for domestic deliveries from the departure date of the order from the company. Orders placed after 16:00h are processed the next day.

These deadlines are an average and therefore an estimate. Thus, it is possible to vary for logistical reasons or force majeure. In cases of delay in deliveries, customers will be informed as we are aware of it.

Each delivery is considered completed from the moment in which the transport company puts the product available to the customer, which is generated through the control system used by the transport company.

Payment Methods

Customer agrees to pay when placing the order. When you reach the payment option, either by credit card, PayPal or bank transfer, you can make your payment with this payment gateway, or directly with your credit or debit card or from your branch or online banking through the payment by bank transfer.  The corresponding rates to delivery costs and applicable taxes will be added to the initial price stated in the website for each product offered. In any case, these rates will be previously communicated to the customer before completing the purchase.

The customer shall pay the amount corresponding to the order with payment by debit or credit card (Visa, MasterCard, American Express, Visa Electron and/or other similar cards) or by Servired or PayPal system, as well as the bank transfer.

The customer must notify any improper or fraudulent charge on the credit card used for purchases by email to info@purealoeshop.com in the shortest time possible so that the necessary arrangements can be made.

Security

We have the highest security measures commercially available in the sector. Furthermore, the payment process works on a secure server using SSL protocol (Secure Socket Layer). The secure server establishes a connection so that the information is transmitted encrypted using 128 – bit algorithms, which ensure that it is only intelligible to customer’s computer and the website.

Once the data are entered, the bank will validate your credit card and continue with the payment. At this time, the order will be effective and its process and delivery will begin.

Right of withdrawal and complaints

The buyer shall have a period of 7 working days to withdraw just after receiving the product without any penalty and without giving any reason. Likewise, the Customer must check the good condition of the package in the presence of the carrier when delivering the product that was requested, writing down in the delivery note any anomaly that could detect on the packaging.

If, subsequently, once revised the product, the Customer detects any incident as a blow, fracture, signs of having been opened or any damage caused by shipping it, this undertakes to communicate it in the shortest time possible and within a maximum of 7 working days from delivery.

To exercise the right of purchase withdrawal, returning the entire contents of your purchase in perfect condition and in its original packaging (including cellophane, if that were the case), sending to the sender address and in perfect condition for resale. Postage will be charged to the customer, reintegrating ALOE VERA ECOLÓGICO S.L. only the cost of the returned product.

To exercise the right to such withdrawal, the customer must notify in writing to the following email address: info@purealoeshop.com

If the order is wrong or defective, the customer must communicate the incidence within a maximum of 7 calendar days from the receipt of the order to the following email address: info@purealoeshop.com

The deadline for the return of such erroneous or defective order will be a maximum of 2 calendar days from the receipt of the order. Once the goods arrive in our establishment and the necessary checks have been carried out, ALOE VERA ECOLÓGICO S.L. will continue with the exchange of the product, being in charge of ALOE VERA ECOLÓGICO S.L. shipping and receiving costs, by considering it a cause beyond the customer.

If there is no stock of the same product, we will proceed to refund the amount paid (shipping costs included) in the same way the customer made the payment order.

Jurisdiction

ALOE VERA ECOLÓGICO S.L. has the right to file civil or criminal actions it deems appropriate for the misuse of its website and content or for breach of these conditions.

The relationship between the user and the provider shall be governed by the current and enforcement legislation in the Spanish territory. If any controversy arises, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction by complying with the rules on jurisdiction and competence on that subject. ALOE VERA ECOLÓGICO S.L. is domiciled in Avenida de la Constitución 3, 1º 4ª, 35620 Tuineje (Las Palmas).